At Compass we know customer support is a huge part of the satisfaction of our clients experience with our company. We understand that not all our customers are alike. We have some customers who understand all of the technical nuances of data entry and have the capability of doing everything themselves. We also have customers who are completely new to using a database to control their facilities management and we know that the experience can be intimidating and that some of our customers will need a fair amount of hand holding. We work to cater to all those tech savvy customers, all the new users and everyone in between. Our customer Support goal is to swiftly tackle and resolve any issues that our customers may encounter.
Compass provides support designed to suit your business' specific needs. Most problems can be solved by either the built-in help section in the database or the help manual which comes with the database in Adobe .pdf format. Otherwise you may need to contact us directly. There are several ways to contact our support team . Please select the method that best works for you below.
How To Contact Customer Support
Your Dedicated Key Account Manager
Each of our customers is assigned a dedicated contact person. You will be given full contact details including their mobile (cell) phone number and they can be contacted at any time to deal with any issues that you may have.
Compass responds to all support requests sent via email. The email address for support is made available to all Compass customers.
Compass support engineers are available by telephone to receive support requests. Regardless of your location, the phone number for customers support is is made available to all subscribed Compass customers.
Phone and e-mail support is available during the hours of operation of Compass customer support. The standard support hours are Monday to Friday, 9:00am to 5:00pm GMT, excluding holidays.
If you require a customised support package, please contact Compass. We can discuss your requirements and craft a flexible support plan to meet your needs.